Technical Support Engineer 2 (Brazil)

<p>We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations.

</p> <p><em>At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.

</em></p> <p><strong>What You’ll Do:</strong></p> <ul> <li>Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while continuing to educate our clients on the use of the platform</li> <li>Reproduce technical issues and dive into Datadog’s 1000+ integrations</li> <li>Become demo certified and lead a three-pillar demo to customers&nbsp;</li> <li>Participate in product conversations with internal teams based on feedback from client interactions</li> <li>Train as a highly knowledgeable specialist in one or more Datadog product area(s)</li> <li>Work from a Datadog office 3 - 5 days per week&nbsp;</li> </ul> <p>&nbsp;</p> <p><strong>Who You Are:</strong></p> <ul> <li>Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)</li> <li>Experienced using Zendesk, Jira, Confluence, or similar software</li> <li>An engineer with previous technical troubleshooting and/or programming experience</li> <li>Self-motivated, detail-attentive, and have a desire for continuous learning&nbsp;</li> <li>A critical thinker who defaults to a client-centric approach</li> <li>An effective written and verbal communicator</li> <li>A tinkerer with some programming experience and a basic knowledge of Linux</li> <li>Able to work a rotating schedule that requires weekend availability</li> <li>Fluent in Portuguese and English</li> </ul> <p>&nbsp;</p> <p><em>Datadog values people from all walks of life.

We understand not everyone will meet all the above qualifications on day one. That's okay.

</em></p> <p style="color: white;">#LI-Hybrid</p><div class="content-conclusion"><hr> <p><strong>About Datadog:&nbsp;</strong></p> <p>Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.

It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. com/" target="_blank">Datadog Learning Center.

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