Technical Account Manager

<h2>Who we are</h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

</p> <h3>About the team</h3> <p>Technical Account Managers work cross-functionally to support the largest and most complex Stripe users.

</p> <h2>What you'll do</h2> <h3>Responsibilities</h3> <ul> <li>Provide a Gold Standard Experience to your assigned accounts' key stakeholders</li> <li>Work with the wider Operations team to provide current state, resources, and knowledge to enable Gold Standard Experience across teams interacting directly with the user via support channels, external documentation, or product and feature feedback or development</li> <li>Foster long-term user relationships that grow loyalty to Stripe and Stripe products</li> <li>Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud, disputes, declines, product adoption, and global expansion</li> <li>Work closely with Customer Success and other user-facing teams as part of a larger effort to support users on Stripe</li> <li>Lead user-facing meetings both in person and through video chat</li> <li>Collaborate on the continued design of this support offering</li> <li>Create user-facing content for long-term solutions</li> </ul> <h2>Who you are</h2> <p>We're looking for someone who meets the minimum requirements to be considered for the role.

If you meet these requirements, you are encouraged to apply.