Team Lead - Technical Support
About the role
<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice.
</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team.
</span></p> <p><strong>Team Lead - Technical Support</strong></p> <p>As a Technical Support Team Lead based in Tokyo, you will lead a highly motivated, merchant-focused team that plays a critical role in supporting Adyen’s merchants across Japan and the broader APAC region.
</p> <p>You’ll work closely with globally distributed teams across Technology, Product, Commercial, and Operations to deliver a high-quality support experience, while helping shape and scale Adyen’s support organisation in Japan. g.
) and are comfortable working closely with technical teams</li> <li>Payments or Fintech experience is not required, but curiosity and enthusiasm for the space is important</li> <li>Strong written and verbal communication skills in both Japanese and English are highly preferred</li> <li>Willingness to travel occasionally where required</li> </ul> <p><strong>Our Diversity, Equity and Inclusion commitments </strong></p> <p><span style="font-weight: 400;">Our unique approach is a product of our diverse perspectives.
This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours.
</span></p> <p><span style="font-weight: 400;">Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. </strong></p> <p><span style="font-weight: 400;">Ensuring a smooth and enjoyable candidate experience is critical for us.
We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. com/how-we-hire"><span style="font-weight: 400;">Learn more about our hiring process here</span></a><span style="font-weight: 400;">. </span></p> <p>This role is based out of our Tokyo office.