Solutions Engineer — Enterprise Partners
Partner-facing solutions engineer at Xsolla owning the post-sale technical relationship with enterprise game-commerce partners, troubleshooting integrations and APIs.
Responsibilities
- Serve as the technical point of contact for strategic enterprise partners.
- Troubleshoot real integration problems and answer hard API questions on live calls.
- Reproduce, route, and resolve defects to protect engineering teams from interruptions.
- Ensure major partner launches are technically ready before traffic hits.
- Coordinate with Customer Success, Tech Leads, Product Owners, and QA on behalf of partners.
About the role
ABOUT YOU As a Solutions Engineer, you are the technical point of contact for our strategic enterprise partners. You'll be the person a partner trusts to answer a hard API question on a live call, the person who diagnoses why a payment token request is returning an empty-cart error, and the person who makes sure a major launch is technically ready before the traffic hits.
This is a hands-on, partner-facing engineering role. You'll spend your time troubleshooting real integration problems, reproducing and routing defects, and protecting our development teams from being pulled off their roadmaps for questions you can answer or resolve yourself.
You'll work closely with Customer Success, Tech Leads, Directors of Engineering, Product Owners, and QA — and you'll be the connective tissue that keeps all of them in sync on behalf of the partner. ABOUT US Xsolla is a global video game commerce company.
We give game developers and publishers the payment, storefront, and monetization infrastructure they need to sell their games and in-game content worldwide — through products like Pay Station, Shop Builder, Site Builder, Login, and the Publisher Account.
Our partners range from indie studios to the largest publishers in the industry, and when their stores go live, the experience has to work flawlessly. The Solutions Engineering team sits at the intersection of those partners and our engineering organization.
We own the technical relationship after the sale: keeping integrations healthy, resolving issues fast, and making sure launches go off without a hitch. com.