Seasonal Print Quality Resolution Supervisor
About the role
The Role: As the Print Quality Resolution Supervisor, you will be responsible for the daily operations, live performance, and overall success of our PQ Resolution team. In this role, you will lead a fast-paced seasonal team consisting of approximately 30 Print Quality Resolution Assistants and 2 Print Quality Resolution Specialists.
Your mission is to ensure our team delivers a premium, efficient customer experience while maintaining Minted’s high standards for print and design quality. This role requires a balance of real-time operational leadership and technical oversight.
You will partner closely with the Customer Service Workforce Team to monitor live phone volume, manage queue coverage, and adjust staffing on the fly to meet service levels.
At the same time, you will collaborate closely with the Print Quality Supervisor to align on replacement order policies, fulfiller feedback, and ensure your team has the technical training and knowledge needed to diagnose file issues accurately. The ideal candidate is an energetic, supportive, and highly organized leader who thrives in a live service-focused environment.
You are comfortable running daily shift operations, passionate about coaching agents to reach productivity and quality goals, and ready to roll up your sleeves to support a great customer experience.