Sales Operations Lead
About the role
Be Part of Our Next Chapter
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!
We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions.
) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.
Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
The Sales Operations Lead (Order to Cash) is responsible for the performance of the Order to Cash process via offshore teams. The role ensures our offshore support teams deliver accurate, efficient, and timely order processing through to revenue recognition.
They optimize the end-to-end OTC process, ensuring data integrity across Sales Orders, invoicing, and returns while providing clear reporting on revenue blockers. The role enables Account Management, Deployment, Supply Chain, and Finance teams to operate effectively by driving process discipline, operational excellence, and continuous improvement.
They manage internal stakeholder relationships to remove blockers, improve workflows, and deliver a seamless order-to-cash experience that supports commercial success across the business.