Professional Services Manager

</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. <br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

com/">Dedrone</a>, by Axon is the world’s most trusted smart airspace security company. </p> <p>By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused "pane-of-glass".

<strong><br><br>What You’ll Do<br>Location: </strong>Puerto Rico (remote) <br><strong>Travel: </strong>50% travel across LATAM, Central/South America, Caribbean<br><strong> Reports to: </strong>Service Delivery Manager, Latin America<br><br></p> <ul> <li>Lead end-to-end deployments, acting as primary point of contact post-sale.

</li> <li>Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams.

</li> </ul> <p><br><strong>What You Bring</strong></p> <ul> <li>3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)</li> <li>Direct experience deploying hardware/software solutions in complex operational environments</li> <li>Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)</li> <li>Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration</li> <li>Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike</li> <li>Experience working with public safety agencies, particularly law enforcement or security operations</li> <li>Project and stakeholder management skills; ability to own a deployment from kickoff to success</li> <li>A passion for emerging technology, safety, and customer success</li> <li>Willingness to travel heavily and adapt to dynamic customer needs in the field</li> <li>Must be able to lift at least 50 pounds and must be physically capable of climbing ladders, stairs, and working in an elevated environment</li> </ul><div class="content-conclusion"><p>Don’t meet every single requirement?

That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. </p> <p>Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description.

If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways.

</p> <p><strong>Important Notes</strong></p> <p><em>The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. </em></p> <p><em>We collect personal information from applicants to evaluate candidates for employment.

com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" data-sk="tooltip_parent">Axon Privacy Web Form</a>. </a></em></p> <p><em>Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment.

All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. </em></p> <p><em>We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.

We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.

com. </a>&nbsp;Please note that this email address is for accommodation purposes only. </em></p> <p>Phishing alert:&nbsp; Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. com/careers</a>.