Priority Support Engineer I

</strong></h4> <p>At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. <br><br>Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change.

</p></div><h2><strong><strong>Your Impact</strong></strong></h2> <p>As a Priority Support Engineer, you’re not just resolving technical issues — you’re a trusted advisor and escalation authority for Axon’s most critical customers.

<br><br>You’ll act as the bridge between frontline support, higher support tiers, engineering, and product teams — using your technical acumen and customer insight to influence product improvements, operational workflows, and service-level strategies. <br><br>This role offers high ownership and autonomy.

Engineers are trusted to make informed decisions in complex, ambiguous situations, prioritize high-value work, and serve as technical SMEs for Axon’s most strategic customers.

</li> </ul> <p>&nbsp;</p> <p><strong>What You Bring</strong></p> <ul> <li>2+ years technical support experience in complex software, hardware, or cloud-based environments</li> <li>Proven ability to exercise independent judgment and make time-sensitive decisions in ambiguous, high-stakes situations</li> <li>Deep technical aptitude in Windows environments, networking, mobile ecosystems, and cloud applications</li> <li>Exceptional communication and interpersonal skills with ability to adapt language and approach for audiences ranging from IT admins to command staff</li> <li>Demonstrated ownership mindset (#OWNIT): proactive, accountable, and results-oriented</li> <li>Strong problem-solving ability with a data-driven approach to identifying patterns and preventing recurrence</li> <li>Proven ability to work autonomously while effectively influencing across teams and functions</li> </ul> <p>&nbsp;</p> <p><strong><strong>Preferred Qualifications</strong></strong></p> <ul> <li>Bachelor’s Degree</li> <li>Experience in Axon applications (Salesforce, MS Dynamics, JIRA, InContact, and Vonage)</li> <li>2+ years in networking or telecommunications, ideally within public safety or government sectors</li> <li>Relevant technical certifications (Network+, CCNA, MCSA, etc)</li> <li>System Administration or Cloud Infrastructure certifications</li> </ul><div class="content-conclusion"><p>Don’t meet every single requirement?

That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. </p> <p>Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description.

If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways.

</p> <p><strong>Important Notes</strong></p> <p><em>The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. </em></p> <p><em>We collect personal information from applicants to evaluate candidates for employment.

com/webform/0efc1702-9321-4119-bc9d-a06c3a1d3e4e/ca57cc26-a159-4193-9f6e-58ffe3fd2509" data-sk="tooltip_parent">Axon Privacy Web Form</a>. </a></em></p> <p><em>Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment.

All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. </em></p> <p><em>We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion.

We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work.

com. </a>&nbsp;Please note that this email address is for accommodation purposes only. </em></p> <p>Phishing alert:&nbsp; Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. com/careers</a>.