Operations Assistant - Partner Training

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About The Team

You will get to be part of a dynamic and autonomous team from Careem veterans to new tigers who joined on a mission to build Careem Food all aligned on the same values of ownership, shooting to the moon and being of service to customers, partners, colleagues and captains.

What You'll Do

• Field Training Job - on-board and train new restaurants and shops to the Careem Food Delivery network.
• Visit them and set up the dashboard on a Careem provided or restaurant device.
• Restaurant & Shops types would include large food chains (top tier), medium & small food outlets (long tail), flower shops and pharmacies
• Maintain trackers daily, log all devices dispatched (if applicable) and ensure our food and shops partners go online in a timely manner.
• Assist with retraining and device troubleshooting should a partner face any difficulties operating our system.

What You'll Need

• Fluency in Arabic and English.
• Passion for interacting with people.
• Proficiency in Microsoft office, Excel and similar software tools.
• Strong communication skills and attention to detail.
• The ideal candidate will have a passionate commitment to improving the lives of people, an insane focus on excellence and customer service, and a strong alignment with our core values: being bold, focused, agile and collaborative.
• Highly motivated with a “hunting spirit” to develop new opportunities and grow business in multiple technology dimensions within the Food/Service Providers space.
• You are excellent at working in teams and are comfortable collaborating with local, regional and corporate teams
• Working in pressure situations with stretched targets and limited resources and coming up with smart tech based ideas to solve problems.
• Ownership, High energy & Self driven
• Should be tech / net savvy - have a flair for E-commerce / Internet led business
• Good knowledge of UAE Market
• UAE driving license would be added advantage.
• Candidates will need to be on their own visa.
• Preference will be given to fresh graduates.

What We’ll Provide You

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organization dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day