Enterprise Sales Specialist - Customer Agent

<div class="content-intro"><p><em>At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements.

If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? </em></p></div><p>Klaviyo is seeking a Product Specialist, Customer Agent to accelerate growth of our Customer Agent product within K:Service. &nbsp;This role is not a technical overlay or solutions architect position.

</p> <h2><strong>What you’ll do:</strong></h2> <h3><strong>Revenue Acceleration &amp; Pipeline Generation</strong></h3> <ul> <li>Own dedicated pipeline generation efforts for Customer Agent within assigned segment</li> <li>Partner with AEs to identify, qualify, and advance Customer Agent opportunities</li> <li>Proactively source and create net-new Customer Agent pipeline</li> <li>Execute focused outbound and partnership-driven motions</li> </ul> <h3><strong>Deal Support &amp; Conversion</strong></h3> <ul> <li>Engage in high-priority in-flight opportunities to improve win rates</li> <li>Lead Customer Agent discovery and value articulation conversations</li> <li>Position Customer Agent within broader K:Service value narrative</li> <li>Drive urgency and executive alignment in late-stage pursuits</li> </ul> <h3><strong>Strategic Partnership Activation</strong></h3> <ul> <li>Partner with leadership to activate RCS / Google partnership opportunities</li> <li>Identify accounts that can leverage Customer Agent in partnership contexts</li> <li>Coordinate with Product and GTM teams on joint execution strategies</li> </ul> <h3><strong>Cross-Functional Collaboration</strong></h3> <ul> <li>Work closely with:</li> <ul> <li>Segment AEs</li> <li>Product team</li> <li>Solutions Architects</li> <li>Marketing</li> <li>Partnerships</li> </ul> <li>Provide field feedback to Product to inform roadmap and positioning</li> <li>Help build repeatable Customer Agent sales plays</li> </ul> <h3><strong>Focus &amp; Ownership</strong></h3> <ul> <li>Maintain singular focus on Customer Agent performance within segment</li> <li>Track and report pipeline creation, influenced revenue, and close rate impact</li> <li>Operate as the segment’s go-to commercial expert for Customer Agent</li> </ul> <h2><strong>Who you are:</strong></h2> <ul> <li>Proven quota-carrying SaaS seller (Enterprise experience preferred)</li> <li>Strong pipeline generation skills</li> <li>Experience running complex, multi-stakeholder sales cycles</li> <li>Ability to drive urgency and executive alignment</li> <li>Comfort working cross-functionally with Product and Solutions</li> <li>Strong business acumen and storytelling skills</li> <li>Track record of outperforming quota</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>Our salary range reflects the cost of labour in the country where the job post is advertised.

</p></div><div class="title">Base Pay Range in Local Currency:</div><div class="pay-range"><span>£82,000</span><span class="divider">&mdash;</span><span>£123,000 GBP</span></div></div></div><div class="content-conclusion"><p><em>This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events.

</em></p> <p><strong>Get to Know Klaviyo</strong></p> <p>We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.

To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. </p> <p><em>AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).

com/careers/ai-guidance&amp;source=gmail&amp;ust=1761072778777000&amp;usg=AOvVaw0auUcRqeYRczM9UoXAKldj">Guidelines for using AI in the Klaviyo interview Process</a>. <br></em></p> <p><em>Klaviyo is committed to a policy of equal opportunity and non-discrimination.

414839"> <div class="c-message_kit__background p-message_pane_message__message c-message_kit__message" data-qa="message_container" data-qa-unprocessed="false" data-qa-placeholder="false"> <div class="c-message_kit__hover" data-qa-hover="true"> <div class="c-message_kit__actions c-message_kit__actions--default"> <div class="c-message_kit__gutter"> <div class="c-message_kit__gutter__right" data-qa="message_content"> <div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section"><em data-stringify-type="italic">IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously.

We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site.