Director of IT Engineering
About the role
</strong></h3> <p>Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. </p> <p>Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment.
We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. </p> <p>As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like.
</p></div><h3><strong>About the Role</strong></h3> <p>The Director of IT leads all IT operations at Charlie Health, including IT Service Delivery, IT Engineering, and IT Asset Management. </p> <p>This is a leadership role focused on execution, systems design, and operational excellence.
The Director of IT will establish IT as a product-driven function, delivering reliable, secure, and scalable services to the business. The role also owns the integration of AI into business operations. </p> <p>We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.
</p> <h3><strong>Responsibilities </strong></h3> <ul> <li style="font-weight: 400;">Lead IT Service Delivery, IT Engineering, and IT Asset Management with operating models aligned to ITIL and Agile</li> <li style="font-weight: 400;">Develop and execute an annual IT roadmap with quarterly OKRs aligned to business priorities</li> <li style="font-weight: 400;">Use data and service metrics to produce monthly business reports that track progress, improve performance and drive operational excellence</li> <li style="font-weight: 400;">Own core platforms including Atlassian, Google Workspace, Okta, Jamf, and Intune, and drive SaaS integrations</li> <li style="font-weight: 400;">Partner with Engineering on AWS, Azure, and GCP to ensure secure, scalable operations aligned with Zero Trust</li> <li style="font-weight: 400;">Define and execute an AI and automation roadmap to improve efficiency across IT and business workflows</li> <li style="font-weight: 400;">Ensure IT operations meet HIPAA and other compliance requirements and support audit readiness</li> <li style="font-weight: 400;">Lead IT delivery for office infrastructure including NYC build-out and ongoing multi-site operations across the US</li> <li style="font-weight: 400;">Own budget, vendor management, and cost optimization across IT systems and services</li> </ul> <h3><strong>Requirements </strong></h3> <ul> <li style="font-weight: 400;">10+ years of IT experience with at least 4 years in a leadership role</li> <li style="font-weight: 400;">Proven experience leading IT operations in a high-growth environment</li> <li style="font-weight: 400;">Deep expertise with Google Workspace, Okta, Atlassian (Jira, JSM, Confluence) and IT platforms</li> <li style="font-weight: 400;">Strong working knowledge of IT and Agile operating models such as Scrum or ITIL</li> <li style="font-weight: 400;">Demonstrated experience implementing process based automation or AI-driven solutions in IT or business operations</li> <li style="font-weight: 400;">Experience managing cross-functional stakeholders and delivering large-scale initiatives</li> <li style="font-weight: 400;">Experience in healthcare or other regulated environments is nice to have</li> <li><span style="font-weight: 400;">Able to work a hybrid schedule of 4 days/week in our NYC office and located within 75 minutes' commuting distance of the office</span></li> </ul> <h3><strong>Benefits</strong></h3> <p>Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.
</p> <p><em><strong>Additional Information</strong></em></p> <p><em>The expected base pay for this role will be between $200,000 - $250,000 per year + equity at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience.
Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. </em></p> <p><em>Please be cautious of potential recruitment fraud. com/careers/current-openings.
Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. com email addresses.
</em></p> <p><em>Recruiting agencies, please do not submit unsolicited referrals for this or any open role. </em></p> <p><em>At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong.
</a></em></p> <p><em>By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time.