Director, Client Value

Who we are   Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.

Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.

The Opportunity Mindtickle's customers don't just buy a product; they expect outcomes, and the Client Value team is accountable for delivering them. As Director, Client Value, you will lead a team overseeing $50M+ in ARR, while building the strategies and systems that drive retention, growth, and deep customer relationships at scale.

This is a leadership role for someone who is equally comfortable in a customer escalation, a leadership review, and a whiteboard session designing next quarter's playbook.

What You'll Own Lead a team of Client Partners overseeing $50M+ in ARR, coaching them on account strategy, customer conversations, and how to consistently deliver value across their books of business Own GRR and NRR - build and execute strategies that reduce churn, drive expansion, and keep Mindtickle's revenue base healthy and growing Define and run the QBR process for key accounts, making them strategic conversations that reinforce value, surface risks early, and strengthen executive relationships Build the playbooks, processes, and frameworks the team uses every day, from onboarding and adoption to escalation management and renewal Track customer health across all accounts  using health scores, usage data, churn signals, and mutual success plans to get ahead of risk before it becomes a problem Serve as an executive sponsor on strategic accounts and high-stakes situations, stepping in with the credibility and structure to turn difficult conversations into long-term partnerships Drive thought leadership for Mindtickle in the Customer Success space through content, customer stories, and presence at industry forums that position the company as a category leader Collaborate with Sales, Product, and Marketing to close the loop between what customers need and what Mindtickle builds and sells How You'll Work with AI Model AI-forward ways of working for your team and customers.

Experience building a Customer Success function from the ground up at a high-growth SaaS company would be an advantage A track record of serving enterprise accounts  where the relationships are complex, the stakes are high, and the renewal is never guaranteed  is a plus Background in management consulting or a Founder's/CEO's Office at a tech company is a plus What Success Looks Like 30 Days - You know the product, the ICPs, the team you've inherited, and the health of every account.

You've identified which relationships need immediate attention and which are in good shape. 60 Days - You've done a full diagnostic of what's working and what isn't  in the team, in the processes, and in key accounts  and have a clear plan with leadership buy-in to act on it.

90 Days - You're running pilots on at least two strategic improvements, the team has a sharper operating rhythm, and early indicators on retention and customer health are moving in the right direction.