Customer Experience Associate (Remote)

People are done waiting to get sick before getting care. They want to understand their bodies, take control of how they feel, and actually invest in how long and how well they live. The system wasn't built for that. We are. Over the next decade, more than one trillion dollars will shift away from traditional sick-care toward proactive, personalized health programs.

Lifeforce is leading that shift as the world's largest longevity medicine program, and we're just getting started. Founded alongside clinical and scientific leaders from Cleveland Clinic, Mass General Hospital, and Harvard Medical School, we bring together everything it takes to help people truly understand and optimize how their bodies are functioning now and decades to come.

Comprehensive diagnostics, hands-on clinical experts, certified health coaches, and customized supplement, pharmaceutical, and lifestyle protocols. All from home. At the price of a gym membership. We're looking for a Customer Experience Associate who is passionate about helping others and thrives in a fast-paced, phone-first support environment.

This is a structured, production-based role where you'll serve as the primary point of contact for our members. You'll spend the majority of your scheduled shift handling inbound phone calls, while also supporting members through email and SMS between calls.

Every interaction is an opportunity to provide a high-touch, concierge-level experience while helping members confidently navigate their Lifeforce journey. If you enjoy solving problems, staying organized, and providing exceptional service over the phone, we'd love to meet you.