Care Strategy Associate

</strong></h3> <p>Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. </p> <p>Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment.

We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. </p> <p>As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like.

</p></div><p><strong>About the Role</strong></p> <p>Charlie Health is seeking a highly motivated, intellectually curious, and data-driven Strategy &amp; Operations Associate to join our Care Strategy team.

</p> <p>You’ll work closely with Clinical Leadership, Group Operations, Product, and Data teams to design systems and strategies that balance client outcomes, clinician experience, and operational sustainability.

</p> <p>We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions.

</p> <p><span style="color: rgb(255, 255, 255);">&nbsp;</span></p> <p><strong>Responsibilities</strong></p> <ul> <li>Analyze and improve the group care experience, including client-to-group matching, attendance, engagement, and outcomes</li> <li>Build forecasting and capacity models to support group planning, clinician utilization, and sustainable growth</li> <li>Partner with Clinical and Operations leaders to identify drivers of clinician retention, performance, and satisfaction—and design strategies to improve them</li> <li>Design and implement scalable processes, systems, and workflows that improve care delivery efficiency and consistency</li> <li>Evaluate trade-offs between client experience, clinician capacity, and operational constraints to inform strategic decision-making</li> <li>Lead cross-functional initiatives across Care Ops, Clinical, Product, and Engineering teams to implement new programs, tools, or care models</li> <li>Develop dashboards, performance tracking, and executive-ready materials to communicate insights and recommendations to leadership</li> <li>Support experimentation around group structure, scheduling, staffing models, and care pathways</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>At least 2–4+ years of relevant professional experience, including 1–2 years in investment banking, management consulting, private equity, or at a high-growth start-up</li> <li>Bachelor’s degree in Business, Finance, Economics, or a related field</li> <li>Advanced analytical skills—you're fluent in Excel and comfortable building models from scratch; SQL or BI tool experience (Tableau, Hex, Power BI) is a plus</li> <li>Strong organizational skills with demonstrated ability to manage multiple projects and workstreams concurrently</li> <li>Exceptional written and verbal communication skills</li> <li>Proactive self-starter with a strong sense of ownership and the ability to operate independently in fast-paced environments</li> <li>Resourceful problem solver with the ability to adapt quickly to changing priorities</li> <li>Meticulous attention to detail and a commitment to delivering high-quality work</li> <li>Strong analytical mindset with the ability to synthesize data into actionable insights; experience with healthcare analytics is a plus</li> <li>Located within a 45-minute commute of New York City and able to work on-site four days per week</li> </ul> <h3><strong>Benefits</strong><strong><br></strong></h3> <p>Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees.

&nbsp;</p> <p><em>The total target base compensation for this role will be between $106,000 and $135,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $117,000 and $148,000 per year.

Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. </em></p> <p><em>Please be cautious of potential recruitment fraud. com/careers/current-openings.

Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. com email addresses.

</em></p> <p><em>Recruiting agencies, please do not submit unsolicited referrals for this or any open role. </em></p> <p><em>At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong.

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